FAQs
Surfshark User FAQs
What is a VPN and how does it work?
A Virtual Private Network (VPN) is a secure connection between two or more devices that encrypts your internet traffic. VPNs grant you a secure connection that keeps information such as your IP address and web traffic private, letting you protect your online identity & access content from all over the globe.
Is Surfshark safe?
Yes, Surfshark is a legitimate VPN provider helping their customers be safer when browsing the web by encrypting their web traffic & personal information through their secure servers. They've earned 4.3 stars from almost 14,000 reviews on Trustpilot, so you can be sure their customers feel safe using their service.
Does Surfshark work with Netflix?
Yes! By connecting to a VPN, you mask your IP address and location, letting you circumvent location-based restrictions so you can access content from around the globe. Surfshark works with all major browsers and operating systems, so you can stream, game or surf securely from any device you like.
How do I install Surfshark?
Once you have a Surfshark account, log in via their website and find the right application for your chosen device. Download the application and follow the instructions to install Surfshark.
Surfshark Subscription FAQs
How much does Surfshark cost?
Surfshark costs £9.69 per month if you pay monthly, but you'll save more money with longer plans. If you pick a 12-month plan, you'll pay £2.99 a month, saving you 69%. A 24-month plan will cost £1.89 a month, saving you 80%.
Can I get a free trial with Surfshark?
Yes, Surfshark offer a 7-day free trial so you can try out their service before you purchase a subscription.
What is the Surfshark money back guarantee?
To make sure you're happy with your product before you're locked into a subscription, if you're unhappy with your service for any reason, you can request a full refund within 30 days of your purchase.
How many devices can I use Surfshark on?
There is no limit to how many devices you can use Surfshark on! Download the relevant apps for each of your devices and browse to your heart's content.
How can I cancel my Surfshark subscription?
You cannot cancel an active subscription unless it's within the 30 day money back guarantee grace period. However, you can cancel your subscription before it renews by getting in touch with the Surfshark customer service team.
Other Ways to Save at Surfshark
Pick a longer plan to save more money and sacrifice flexibility. Monthly plans cost £9.69, whereas a 12-month plan costs £2.99 a month, saving you 69%, whilst a 24-month plan will cost £1.89 a month, saving you a massive 80%.
Surfshark occasionally run promotional offers that can save you on your subscription fees, or net you extra services for the same price. You'll see all the latest deals on their homepage. Right now, if you buy a VPN on a 24-month plan, you'll also get free Surfshark Antivirus software.
In full-time education? Get 15% off your plan with the Surfshark student discount. Just verify your status with a valid StudentBeans account and get saving.
Invite friends to sign up for Surfshark to earn free months of membership. Surfshark track how many friends you've referred, and you'll earn more free months per referral the more people you refer. You'll start earning one month per referral, then two, three, six and then a full year for inviting 20 friends. Watch out for the chance to earn two years free coming soon!
How to Redeem Your Surfshark Discount
- Select the Surfshark discount coupon you’d like to use here at MyVoucherCodes.
- Click ‘View Code’ to open the Surfshark website in your current tab, as well as a new tab containing your coupon code.
- Head to the Surfshark website to browse their plans & services.
- Select a plan for you and click the 'Coupon Applied' button at the bottom of the screen.
- Enter your coupon code into the box and click 'Apply'.
- If your coupon is valid, the message 'Coupon Applied' will show up and your order total will change to reflect it.
- Enjoy discounted protection as you surf the world wide web!
Surf Safe with Surfshark
Surfshark offers it's customers privacy through the provision of VPN services, which includes plenty of features to keep your information & identity private whenever you're online.
A default of any VPN, Surfshark's services hide your internet traffic and IP address so you can browse privately, hide your location, and stay safe on public Wi-Fi networks. Surfshark operate a strict no-logs policy, meaning they don't record your activity or connections at any stage, letting you remain truly anonymous. Surfshark can also block ads, tracking & malware, giving you a safer and hassle-free internet experience.
With your location hidden, you can access content from around the globe, letting you avoid travel restrictions and see web content from other countries. Activate NoBorders mode to use your VPN wherever you are in the world, whether you're at home or abroad. You can also allow specific apps to bypass the VPN, to protect those important sites & apps whilst using the internet as you normally would elsewhere, or view content from multiple countries at one time.
Worried your data might have ended up in the wrong hands? Surfshark will notify you if your personal data is leaked online, letting you take action as soon as possible. You'll also find more advanced features such as a VPN kill switch, making sure your data stays private in the event of disconnection from the servers, and a private DNS and DNS leak protection to ensure your web traffic isn't provided to your internet service provider when browsing,
You can purchase monthly, yearly or two-yearly plans, with prices getting lower the longer you sign up for. Paying monthly will cost £9.69 per month whereas a 12-month plan will only cost £2.99 a month, saving you 69%. Go one better with a 24-month plan at £1.89 a month to save 80%.
Your subscription can be used on an unlimited number of devices, you'll start off on a 7-day free trial so you can make sure Surfshark is for you, and if you're unhappy after you've purchased a subscription, you can claim a full refund under Surfshark's 30-day money back guarantee.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
Tech
Tech
Students
