Is Temu Legit and Safe to Order From?

If you like a good bargain, there’s a fair chance you’ve already stumbled upon Temu. It’s a rapidly growing marketplace where you can browse everything from fashion and homeware to tech gadgets, often at surprisingly low prices. But with so many cheap products and deals, is Temu legit? Is it worth your trust? More importantly, is it safe to order from? In this article, we answer Temu and whether you can shop there without issues.

Who are Temu?

Temu is a fast-growing online marketplace run by the Chinese e-commerce company PDD Holdings, founded by entrepreneur Colin Huang. It specialises in heavily discounted consumer items, most of which are shipped directly from the makers in China and has become popular worldwide for its low price products.

My Experience with Temu

I am a homeowner and a lover of a good deal, so I was pretty early on the Temu bandwagon, and so far, my experience has been good. I buy from Temu monthly and have never had any issues outside of the odd product being low quality, but Temu refunded me, and all was well. So far, I've bought everything from photos and frames to mugs, blankets, pillowcases, a bathroom cabinet and even a small metal shed. However, I have noticed that sellers tend to exaggerate their deals and set the prices high, then discount them 80% to the regular price to make it look like a better deal. The products are usually still a decent deal, but it's a tactic people should be aware of.

Who owns Temu?

Temu was founded by entrepreneur Colin Huang and is owned by PDD Holdings, a legitimate company in Shanghai, China, own Temu.

Is Temu a safe site?

Yes, Temu protects its website with standard security methods. It uses HTTPS on every page and applies TLS and SSL encryption when handling transactions. This offers the same level of security that you would find with popular brands like eBay or Amazon. 

Are Temu products safe?

Yes, generally, though the quality of the items varies widely. It's best to check reviews beforehand to avoid lower-quality products. However, a Channel 4 documentary called “The Truth About Temu: Dispatches” discovered that some Temu products contained dangerous amounts of chemicals like lead and cadmium. In response, Temu said it would continue to enhance consumer protection and quickly take down any product listings under review. 

Does Temu steal your information?

Temu does not steal your information. Instead, Temu’s privacy policy states that they collect your personal information, such as your name, email address and purchase history. It may be shared with advertisers, service providers, and business partners outside the company. This is a widespread online practice as most stores, news outlets, and websites share data with 3rd parties. In my experience, one of the best ways to minimise your online footprint is to use Incogni. This subscription service automatically requests the deletion of your personal information stored by information brokers online, making your personal information safer. There is also no concrete evidence whatsoever that Temu has sold data to the Chinese government.

On the topic of emails, many people have accused Temu of sending out too many unwanted messages, something I can attest to. Reviews on Trustpilot mention that after making a purchase, there are many unwanted emails. I avoided this issue by unsubscribing from all marketing, and so far, I’ve not received any more emails.

Why is Temu so cheap?

Temu sells products directly from manufacturers in China to customers worldwide, eliminating any middlemen. This business model lets Temu sell many products at extremely low prices. This is known as dropshipping and is an increasingly popular method of selling online. TikTok Shop, AliExpress, Wish, and Shein also use it.

Another way Temu is cheaper is that it primarily sells unknown and unbranded items instead of known brands. Only a few tech companies, like Lenovo and Xiaomi, actually sell products on the site. A brand on the Temu website is verified if its listings show a blue checkmark.

Is Temu a scam?

 The official Temu app and website are not scams. However, due to their popularity worldwide, many scammers have pretended to be Temu through phishing emails. In general, when shopping on the internet, it is worth learning how to spot Phishing emails, scam texts, and websites for your safety. 

Are Temu coupons legit?

Their on-site/app coupons do work, and they offer them often enough to get savings. However, some prices are inflated by individual buyers to make the deal seem better, so take prices with a pinch of salt. This sales method is common, and Amazon is known for doing the same thing. 

Temu Reviews

However, despite my positive experiences, you should consider other customer reviews. Temu has mainly received mixed responses to reviews, with most complaints about delivery times and product quality.

As of January 2025, Temu has received a 2.5 on Trustpilot with 30,605 reviews.

On Reviews.io, as of January 2025, they have a considerably lower score, which should be considered. However, it should be noted many of these negative reviews are about delivery times, and Temu has several local warehouses in the UK which speed up delivery for selected products. 

Can I delete my Temu account?

Yes, if for any reason you wish to delete your Temu account, you can, and its relatively easy to do so via Temu’s account deletion page. Your account will take up to 7 days to be removed entirely from the Temu database. 

So, is Temu legit and safe to order from? Yes, it is; they have secure payments and use the same 3rd party data sharing methods as most other companies and I've used Temu many times. However, you may run into some delivery issues and some products may be a lower quality than you expected.

Hopefully, this article has answered your burning questions about Temu. If you're looking for more answers on which sites are legit, why not check out our article answering the question is CDKeys legit? You can also check our Temu coupon codes page to see if there is a good sale or discount live before you buy.