FAQs
Delivery & Return FAQs
Can I get free delivery?
Delivery costs and free delivery offers vary depending on what you buy and from which seller.
How long does it take OnBuy to deliver?
This depends on the product and/or seller you are ordering from. Typically, you will find delivery options to the mainland UK and in most cases, you can upgrade to speed things up. Make sure you double-check the delivery details on individual product pages.
What is the OnBuy returns policy?
OnBuy is a marketplace platform rather than a seller, so returns policies will vary from item to item depending on who you're buying from. Be sure to check the seller's returns policy before you buy.
Other FAQs
How can OnBuy be so cheap?
OnBuy offers competitive fees to retailer partners, meaning it’s cheaper for them to sell their goods on the platform than it might be elsewhere. This allows OnBuy to bring you goods at lower prices, so you can regularly find your favourite products for less.
How do I contact OnBuy.com?
Don’t forget, that OnBuy is an online marketplace that connects sellers and buyers. If you’d like to contact them regarding an order, you’ll need to get in touch with the seller instead. To do this, you can log into your account, locate your order and click the ‘Contact the Retailer’ button. From here, you’ll be able to send a message.
Our Onbuy Money-Saving Tips
A well-populated ‘Hot Picks’ section, refurbished items, and cashback on all products are other savvy ways to save on your next OnBuy shop.
Hot Picks: Check out OnBuy's best-selling picks in the ‘Hot Picks' section. You'll often see discounted goods here, too.
Refurbished Phones: In the ‘Refurbished Phones’ section, you can pick up mobile phones from the likes of Apple, Samsung, and Nokia for less. All the products are tested before they arrive, and you’ll still get a warranty for peace of mind.
Cashback on All Products: At OnBuy, you’ll earn cashback on every product you buy! Each listing shows how much you’ll save, too, for complete transparency.
Seasonal Sales: Look for discounted prices during popular promotional periods such as Black Friday, Christmas, New Year, Easter, and the summer.
How To Use Your Onbuy Discount Code
Follow these instructions to apply your Onbuy discount code and unlock a saving:
1. Look through our list of OnBuy discount codes and pick one that best suits your shopping needs.
2. Click the 'Get code' or 'Get discount' button and copy the code. The OnBuy website will open automatically in a separate tab.
3. Start shopping! Browse the OnBuy website and choose the items you’d like to order.
4. When you are ready, proceed to checkout.
5. Paste your OnBuy promo code into the ‘enter promotional code’ box and ensure it has been applied.
6. Confirm payment and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
