FAQs
Delivery & Return FAQs
Can I get free delivery at Free People?
Yes, you can. By downloading the Free People app, you can unlock free Express delivery on all orders over £100.00. Non-app orders will qualify for free Standard shipping when spending £100.00 or more, too.
What is the Free People returns policy?
You can return items to Free People for an exchange or refund within 30 days of purchase. Products must be sent back unworn and in a resaleable condition. To start the returns process, you’ll need to head online and click on the ‘Start A Return (UK)’ link.
Other FAQs
How do I contact Free People?
The best way to get in touch with Free People is by calling them on 0800 012 1400. Alternatively, you can email them at service@freepeople.co.uk or send them a message via their live chat system.
Does Free People have a physical store?
Yes, Free People has a number of stores throughout London and Cambridge! To find the nearest one to you, head to their online store locator. You find opening times and directions here, too.
Our Free People Money-Saving Tips
Free delivery, newsletter deals and a well-stocked ‘Sale’ section are several other savvy ways to save on your next Free People shop.
Be sure to download the Free People app and take advantage of their free Express Delivery offer! This is for orders of £100.00 or more.
Sign up for the Free People newsletter and gain early access to new arrivals and sale events. You’ll even get free Express delivery on your first order.
Free People has a well-populated ‘Sale’ section, allowing you to pick up your fashion favourites for less. Here, you’ll find discounted prices on tops, bottoms, activewear, accessories and much more.
Free People offers a handy online tool to help you find jeans that fit you perfectly. Simply answer a series of questions about your sizing and style preferences and they’ll do the rest!
How to Use Your Free People Discount Code
- Look through our list of Free People discount codes and choose one that best suits your shopping needs.
- Click the 'Get code' or 'Get discount' button and then copy the code. The Free People website will open automatically in a separate tab.
- Start shopping and add any items you'd like to buy to your online shopping basket.
- Once finished, proceed to checkout and paste your Free People promo code into the relevant box. Ensure that it has been successfully applied.
- Confirm payment and enjoy your savings.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
