FAQs
Delivery FAQs
What delivery options are available?
When placing your order at the Chocolate Trading Company, you’ll have the choice of a range of delivery options depending on the weight of your order. The cost of delivery varies depending on the service you choose, but prices start from as low as £2.95.
Do the Chocolate Trading Company offer free delivery?
Yes, they do. The Chocolate Trading Company offer free 2-4 day standard delivery on stock items when you spend over £200.
Do the Chocolate Trading Company offer next-day delivery?
Yes, they do. The Chocolate Trading Company offer a range of next-working-day delivery options as well as options for delivery on Saturdays and Sundays.
Can I track my order?
Yes, you can. Most delivery options offered by the Chocolate Trading Company can be tracked so you can see when your order will be delivered.
Do the Chocolate Trading Company deliver to remote locations?
Yes, they do. The Chocolate Trading Company offer delivery to the Scottish Highlands, Scottish Islands, Isle of Man, Scilly Isles, remote areas of Cornwall and Northern Ireland. Deliveries to these areas may experience delays.
Returns FAQs
Do the Chocolate Trading Company accept returns?
Yes, they do. The Chocolate Trading Company accept returns for up to 14 days after delivery. Returned items should be in an unopened and perfect condition and returned using recorded delivery. Returned items will be checked once they arrive at the Chocolate Trading Company and items unsuitable for re-sale and any damaged or broken items can not be refunded. When returning an item it is best to contact the customer services team as items fragile, date sensitive or items bought in the sale can not be returned.
How long do refunds take?
Once the Chocolate Trading Company have received your returned items, you will receive your refund within 14 days. You will be refunded for the value of the product and not the postage costs.
Do the Chocolate Trading Company offer free returns?
No, they don’t. When returning an item to the Chocolate Trading Company you will be responsible for covering the costs of the postage.
What if my item arrives damaged?
If an item that you ordered arrives damaged then you should contact the Chocolate Trading Company within 7 days of you receiving your order and send it back to them within 30 days. The Chocolate Trading Company will send a replacement within 7 working days or refund you.
Discount FAQs
Can I get a Chocolate Trading Company discount code?
Yes, you can. The Chocolate Trading Company regularly offer their customers the chance to save using a discount code. Whenever there’s a discount code available, you’ll find it right here at MyVoucherCodes.
Do the Chocolate Trading Company offer a student discount?
No, the Chocolate Trading Company do not currently offer a student discount. However, there’s still a whole host of other ways to save available, our team works constantly to bring you all of the latest ways to save. If they do ever start offering a student discount, then you’ll find everything you need to know to get saving on this page.
Do the Chocolate Trading Company offer a keyworker discount?
No, the Chocolate Trading Company do not offer a keyworker discount. Again, if this ever changes you’ll find everything you need to know to start saving here at MyVoucherCodes.
Other Ways to Save at the Chocolate Trading Company
Be sure to sign up for the free Chocolate Trading Company club newsletter. You’ll get all the latest news, deals and offers delivered to your inbox. You’ll also be able to enjoy 5% off your first order just with a simple sign-up.
If you’re a regular customer then you can earn yourself some savings with the Chocolate Trading Company loyalty points. You'll get 1 point for every £1 you spend on chocolates and each point has a value of 1p.
You’ll find any current offers and sales on the site under the ‘Offers’ tab. We’ve had deals in the past here at MyVoucherCodes for up to 80% off in previous Chocolate Trading Company sales, so they can be an easy and great way to pick up some absolute bargains.
How To Use Your Chocolate Trading Company Discount Code
- Check out the Chocolate Trading Company discount codes we have available and work out the one that offers you the biggest saving.
- Click ‘Get Code’ and then copy the code.
- Head on over to their website and start adding your items to your basket.
- Once you’ve added everything to your basket, head to the checkout.
- Enter the discount code when prompted onscreen.
- Finish checking out and paying for your order.
- Now you can sit back, relax and wait for the sweet treats to arrive safe in the knowledge you’ll be enjoying a sweet saving too.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
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