FAQs
Delivery FAQs
Can I get free delivery on my Charles & Keith order?
If your order is over £50, it will be eligible for free Standard delivery.
What delivery options does Charles & Keith offer?
They have a Standard delivery option available for £4 and your order will arrive within 4 - 8 working days.
Does Charles & Keith offer a Next Day delivery option?
Unfortunately, Charles and Keith do not offer a Next Day delivery option.
Other FAQs
What is Charles & Keith’s returns policy?
If you would like to return your Charles and Keith order, you have up to 30 days from the delivery date to do so. All returned items must be in their original condition and packaging with all the tags attached and the relevant tickets included.
Does Charles & Keith offer student discount?
Yes, you can get a 15% student discount to use on your next Charles and Keith order when you verify your student status with Student Beans.
Our Charles & Keith Money-Saving Tips
Newsletter: When you sign up for the Charles & Keith newsletter, you will receive 10% off your first order as well as weekly roundups on their latest arrivals, upcoming launches, special promotions and trend-focused editorials.
Refer a Friend: Help your friends improve their fashion sense with Charles and Keith’s Refer A Friend promotion. They’ll receive £10 off their first order and you’ll receive £10 off your next order over £100.
Social Media: You can save thanks to social media! When you choose to follow Charles and Keith on Instagram or TikTok, you will receive 15% off your next order.
Keyworker Discount: Keyworkers and people aged 15 to 25, you can save on your next Charles and Keith order too! Simply verify your details and you can get a lovely 15% off your order.
Shop the Sale: Make sure you check out their Sale section to get your hands on discounts of up to 30% on a huge array of high fashion items.
How to use your Charles & Keith discount code
Follow these instructions to apply your Charles & Keith discount code and unlock a saving:
1. Take a look at our available Charles & Keith discount codes and find the one that works best for your shopping needs.
2. Once you’ve found your code, you'll be redirected to the Charles & Keith website.
3. Find everything you like and add it to your basket.
4. When you’re happy with everything you’ve added, you can begin the checkout process.
5. Enter your details and your discount code into the promo code box.
6. Hit the ‘Apply’ button to watch your total bill shrink.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
