FAQs
Delivery & Installation FAQs
Does BOXT offer free delivery?
Yes, your new boiler will arrive the same day as the installation, completely free of charge. If you order before 3 pm, your appliance will arrive the next day. Your installer will arrive at your home between 7.30 am - 9.30 am.
How do I get support after installation?
Once installation is complete, download the BOXT customer app and log into your account. You’ll find all of your relevant documents and warranty information in the app. Not only that but you’ll also be able to contact the BOXT support team to help you with your new product.
How do I contact BOXT?
If you run into any issues, you can call the customer service department at 0800 193 7777. Alternatively, you can email BOXT at customerservice@boxt.co.uk or use their live chat feature on their website.
Other FAQs
Are BOXT any good?
Yes, based on over 35,000 reviews on Trustpilot, BOXT is rated ‘Excellent’ with 4.8/5.
What service plans does BOXT offer?
BOXT has teamed up with HomeServe for all of your boiler servicing needs. From just £10 per month, you can expect a 24/7 claims line, no hidden fees and unlimited claims. If you have your boiler warranty, it will also remain valid if you make a claim with HomeServe.
Our BOXT Money-Saving Tips
Other ways to save money at BOXT include referring a friend and signing up for the BOXT Life plan.
By referring a friend to BOXT, they’ll receive £100 off their order. Not only that, but when their installation is complete you’ll also receive £100 off your next purchase! There’s also no limit to how many friends you can refer.
You can sign up for the ‘all-in-one boiler plan’ from £29.95 a month. You’ll receive your boiler installation for free, unlimited repairs, annual boiler service, no call-out fees and a BOXT guarantee to fix or replace your thermostat and boiler.
BOXT offers 0% interest rate finance on plans from 12-48 months. Simply answer a few questions about your home and heating system, and BOXT will recommend suitable boilers. Choose one advertised as having a 0% interest rate and then select to pay monthly at checkout.
Has your boiler broken and in need of urgent repairs? From £89, BOXT will come out the next day and make the needed repairs to ensure you’re not left in the cold for long.
How to Use Your BOXT Discount Code
- Look through our selection of discount codes on offer and press “Get code”.
- You will be redirected to the BOXT website.
- Enter some information about your home and then choose your desired appliance.
- Once you’ve selected your appliance, continue to checkout and select any extras you may want.
- Underneath the ‘total fixed price’ section you will find a ‘Enter your promo’ text box.
- Paste your voucher code in the box, click ‘Apply’ and start saving today.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
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