FAQs
Booking FAQs
Does Booking.com offer a price match promise?
Yes, to ensure you always get great deals at their properties, you can claim a refund for the difference if you find the same room cheaper elsewhere. To claim, it must be the same property type, same travel dates, and same cancellation policy.
Do I need to pay a deposit or prepayment?
Some properties require a deposit or prepayment in full when you book. Others may not require any payment when booking and you’ll simply pay the full amount during your stay at the accommodation.
Are taxes included in the price of the booking?
This depends on the accommodation, the property and the location. Taxes change on a country-by-country basis and the details can be found in your booking confirmation email. Some countries and cities, however, do charge a 'city tax' to tourists that you'll need to pay when you arrive at your accommodation.
Are meals included in my booking?
Meals and other items that are included in your booking will be detailed in your confirmation email. Even if you have booked an all-inclusive hotel, it’s worth checking what’s included to avoid any unexpected surprises upon arrival.
Cancellation FAQs
Can I alter my booking at Booking.com?
Usually, you can make adjustments to your booking before you travel, but this is up to the individual accommodation provider. Changes may include altering dates, adding more rooms, upgrading rooms and more.
How to cancel a Booking.com booking
When you get your confirmation email, you can scroll to the bottom and click the "Cancel My Booking" button. This will take you to a page where you can complete your cancellation. You can also manage bookings and cancellations via the Booking.com app.
Genius FAQs
What is Genius by Booking.com?
Genius is a loyalty program created by Booking.com to reward its customers. The more you book, the more rewards you’ll receive and, as a result, the more you’ll save. It’s free to sign up, and you’ll start earning Genius discounts immediately.
How does it work?
Once you have registered for free, you’ll be granted Genius Level 1 status. There are three unlockable tiers: Level 1 offers 10% discounts, Level 2 offers 15% discounts and Level 3 offers 20% discounts. These can be used and redeemed on participating properties across the world and could even qualify you for a free room upgrade or free breakfast!
How do I move up through the tiers?
You’ll get closer to the next Genius Level every time you book and stay. To attain Level 2 status, you’ll need to have completed 5 stays in 2 years and to reach Level 3, you’ll need to have completed 15 stays in 2 years. You can't move back down once you’ve unlocked a level, meaning the rewards and discounts are yours forever!
Do all properties offer Genius discounts and rewards?
No, not all properties are eligible for rewards and discounts. Thankfully, you can easily spot the ones that do by the blue Genius logo on the property listing. As mentioned above, all participating properties will have rewards and discounts automatically applied to them as you proceed to book.
Our Booking.com Money-Saving Tips
Newsletter deals, a rewarding loyalty scheme, and bookings during the off-season are other clever ways to save on your next booking.com reservation.
On the Booking.com home page, you’ll find an ‘Offers’ section underneath the primary search filters. Here, you can browse all the deals and promotions they have available.
Sign up for their newsletter to catch all the latest news and special offers. You’ll get plenty of travel inspiration sent straight to your inbox and exclusive deals and discounts.
By creating an account with Booking.com, you automatically become a travel ‘Genius’. This loyalty programme rewards you every time you make a booking online; the more you book, the more you'll save!
As always, it’s worth looking at prices during the out-of-season dates for your desired destination. Typically, you’ll find much cheaper rates, and there will likely be fewer tourists to contend with, too.
How To Use a Booking.com Promo Code
- Browse through our selection of Booking.com discount codes and click either the ‘Get discount’ or ‘Get code’ button once you’ve found one that best suits your needs.
- The Booking.com website will then automatically open in another tab. Be sure to copy the discount code (if applicable) to use later.
- Start shopping for your holiday! Once you’ve selected everything you need, proceed to checkout.
- Paste your discount code into the ‘Gift card or voucher code’ box and click ‘Apply’.
- Double-check that your discount has been applied before paying and confirming your booking.
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
